Shipping & Returns

Shipping Policy

Welcome to Luxe & Lush! We're delighted to provide you with our exquisite handmade candles. Please take a moment to review our shipping policy to ensure a seamless experience.

Shipping and Local Pickup Options:

We offer both shipping and local pickup options for your convenience. If you're in the Dallas area, you can choose to pick up your order locally. Simply select your preferred option during checkout.

Processing Time:

As all our products are meticulously handcrafted in small batches, please allow 5-7 business days for processing. This time is crucial to ensure that each candle is created with the utmost care and attention to detail.

Shipping Schedule:

Once your order has been processed, shipping orders will be dispatched from Monday to Wednesday. This schedule helps us ensure that your candles reach you promptly and in optimal condition. Orders placed after the processing period will be shipped on the next available shipping day.

Local Pickup Details:

For those opting for local pickup, we will arrange a convenient pickup time and provide you with all the necessary details via email. This allows you to collect your handcrafted candles in person at your convenience.

Shipping Rates:

Shipping rates will be calculated at checkout based on your location. We aim to provide you with fair and competitive shipping rates to enhance your Luxe & Lush experience.

Tracking Information:

Once your order has been shipped, you will receive an email confirmation along with tracking information. This allows you to monitor the progress of your package and estimate its arrival.

Thank you for choosing Luxe & Lush for your candle needs. If you have any further questions or require additional assistance, please feel free to contact our customer service team. We appreciate your support and hope you enjoy the luxury of our handmade candles.

Return & Exchange Policy

Damaged Products:

We understand that sometimes unforeseen issues may arise during shipping. If you receive a damaged product, we apologize for any inconvenience caused. Please contact us promptly by sending a detailed email, including clear relevant photos, to luxeandlush.co@gmail.com. Our dedicated team members will work with you to assess the situation and determine the best resolution.

Return/Refund Policy:

Only damaged products are eligible for return or refund consideration. We kindly ask that you report any damages within 14 days of receiving your order. Our team will guide you through the necessary steps to facilitate the return process.

How to Request a Refund:

Please send a detailed email to luxeandlush.co@gmail.com within 14 days of receiving your order.
Include clear photos of the damaged product(s) in your email.
Our team will review your request and respond with further instructions on the return process.

Refund Processing:

Once your return is approved, we will initiate the refund process. Please allow 7 business days for the refund to be processed. The refunded amount will be credited back to the original method of payment.

Contact Information:

If you have any questions or concerns regarding our shipping or refund policies, please do not hesitate to contact our customer support team at luxeandlush.co@gmail.com

We appreciate your understanding and cooperation. At Luxe & Lush, we are committed to ensuring your satisfaction with our handmade candles, and we look forward to providing you with a positive resolution to any issues you may encounter.